REFUND & CANCELLATION POLICY
Last Updated: October 10, 2026
This Refund & Cancellation Policy applies to all paid services, digital reports, e-books, consultation appointments, combo offers, and promotional offers provided through ankshkti.com.
1. Service Provider
Business Name: AnkShkti
Owner / Service Provider: Raju Ram Sharma
Address: Bhutton Ka Kuaa, Amarpura, Bikaner, Rajasthan, India – 334001
Email: inf@ankshkti.com
Phone / WhatsApp: 9509133565
2. Digital Services Covered
This policy applies to:
- AnkShkti Premium Report
- Marriage Compatibility
- Baby Name Suggestion
- Name Number Analysis
- Mobile Number Analysis
- Numerology AnkShkti E-Book
- Combo offers
- Promotional digital products
3. Digital Report Refunds
A refund may be considered where payment has successfully been received but AnkShkti fails to deliver the purchased digital service due to a failure attributable to AnkShkti.
Once a report has been successfully generated and delivered, the payment is generally non-refundable, except where a refund is required by applicable law or an eligible service failure is confirmed.
4. Incorrect Customer Information
Customers must verify all information before submitting an order.
If the customer provides incorrect:
- Name
- Date of Birth
- Gender
- Mobile Number
- Email Address
- Other required information
and the report is generated using that information, no free correction or refund is provided solely because the customer entered incorrect information.
5. Incorrect Email Address
Customers are responsible for entering the correct email address.
If an incorrect email address is provided, no automatic refund will be provided.
Where technically possible, AnkShkti may resend the purchased PDF after the customer provides the correct email address.
6. E-Book Refunds
The Numerology AnkShkti E-Book is a digital product.
Once successfully delivered, it is generally non-refundable except where an eligible non-delivery issue or legally required refund situation applies.
APPOINTMENT CANCELLATION & REFUND
7. Appointment Services Covered
This section applies to:
- Call Appointment
- Video Call Appointment
- Personal Meet Appointment
- Couple Call Appointment
- Couple Video Call Appointment
- Couple Personal Meet Appointment
8. Cancellation 48 Hours or More Before Appointment
If the customer cancels an appointment 48 hours or more before the scheduled appointment time, the customer is eligible for a 100% full refund.
No cancellation deduction will be applied in this situation.
9. Cancellation Less Than 48 Hours Before Appointment
If the customer cancels an appointment less than 48 hours before the scheduled appointment time, the applicable refund will be processed after a 10% cancellation deduction.
Accordingly, the customer will generally receive 90% of the appointment payment, subject to applicable payment-processing conditions.
10. Same-Day Cancellation
If the customer cancels the appointment on the same calendar day on which the appointment is scheduled, no refund will be provided.
This same-day no-refund rule applies regardless of the time remaining before the appointment on that day.
11. Manage Appointment
Appointment confirmation emails may contain a Manage Appointment option.
Customers can use the available Manage Appointment option to cancel or reschedule their appointment.
The applicable refund will be determined according to the cancellation timing stated in this policy.
12. Appointment Rescheduling
Customers may reschedule their appointment any number of times.
There is no fixed limit on the number of rescheduling requests.
All rescheduling is subject to available appointment dates and time slots.
Rescheduling does not itself create a refund.
13. Cancellation by AnkShkti
AnkShkti reserves the right to cancel a customer’s appointment at any time, including on the same day as the scheduled appointment.
AnkShkti may cancel an appointment without advance notice where necessary.
If AnkShkti cancels a paid appointment, the customer will receive a full 100% refund.
Where appropriate, the customer may instead be offered the option to reschedule.
14. No-Show
Customers are expected to attend or be available at the scheduled appointment time.
Failure to attend, failure to answer, or failure to remain available may result in the consultation not being completed.
A no-show does not automatically create a refund entitlement.
15. Late Arrival
Late arrival does not automatically extend the booked appointment duration.
The consultation may end at the originally scheduled end time.
16. Video Consultation Issues
For Video Call Appointment and Couple Video Call Appointment, customers must have:
- A functioning WhatsApp account
- Correct registered mobile number
- Suitable device
- Working internet connection
Technical problems on the customer’s side may affect the consultation.
17. Duplicate Payment
If a customer believes that the same order or appointment has been charged more than once, the customer should contact AnkShkti.
After verification, a genuine duplicate payment may be refunded through the applicable payment process.
18. Failed or Pending Payment
If a payment fails or remains pending, the service or appointment may not be confirmed until successful payment confirmation is received.
If money has been deducted despite an unsuccessful transaction, the customer should contact AnkShkti with the transaction details.
19. Refund Request
Customers may contact:
Email: inf@ankshkti.com
Phone / WhatsApp: 9509133565
Please provide:
- Customer name
- Registered email
- Mobile number
- Order or appointment details
- Transaction/reference information
- Reason for the request
20. Refund Processing
Approved refunds will normally be initiated through the applicable payment method or payment-processing system.
The time required for the refund to appear in the customer’s account may depend on Razorpay, the bank, card issuer, or other financial institution.
21. Combo Offers
Combo offers are subject to the terms displayed with the relevant offer.
Where a combo includes multiple services or a promotional/free e-book, the refund treatment will be determined according to the applicable offer terms.
22. Personal Expectations
Dissatisfaction with a numerology interpretation, suggestion, prediction, compatibility analysis, or consultation does not by itself create a refund entitlement.
Numerology services do not guarantee specific outcomes.
23. Policy Changes
AnkShkti may update this policy from time to time.
The latest version will be published on the website with an updated date.
24. Contact
AnkShkti
Raju Ram Sharma
Bhutton Ka Kuaa, Amarpura, Bikaner, Rajasthan, India – 334001
Email: inf@ankshkti.com
Phone / WhatsApp: 9509133565
Support Hours: Monday–Saturday, 9:00 AM–7:00 PM IST